Proactive disputes management
Customer disputes constitute one of the principal reasons for the extension of times for payment, and the management of dispute files is a key element in customer relations.
Disputes may vary in their nature : Unpaid invoices, commercial promises not carried out, problems with the merchandise received, late delivery...
Our solutions manage these various types of disputes proactively in order to accelerate their resolution and thus optimize your cash flow.
We propose scenarios for each type of dispute (accounting, commercial, after-sale service, etc.) to enable the monitoring of developments, as well as alerting to the decision-maker for resolution.
Improvement in processes for :
- Identification of the reasons for the dispute
- Dealing with and unlocking of disputes
- Analysis of the types of dispute